Detailed job description and main responsibilities Provide regular supported conversations with the person living with cancer, assessing their holistic needs, and supporting them to self-manage by providing relevant information and advice, and signposting to other Macmillan resources and services available to meet their identified needs Following a holistic needs assessment, co-ordinate care and development of a personalised care plan with the person living with cancer so they can access the right help at the right time and providing a personalised response to any changes in need Provides practical and emotional support to people living with cancer and their families. Recognising information needs may change over time and working with the person to ensure they have all the information and support they need at all stages of their cancer journey Assess and interpret the needs of individuals attending/contacting the service and respond effectively to the needs of individuals providing a professional quality service Triage individuals contacting the service face to face or by telephone / email and work autonomously to prioritise needs and initiate appropriate responses according to protocols and individual pathways Person specification Qualifications Essential criteria GCSE English Language and • Mathematics (Grades A-C) or equivalent • Foundation degree level training or equivalent • NVQ4 or NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses Desirable criteria Evidence of continued role development • Willingness to undertake Macmillan learning and development courses • Coaching or teaching qualification Experience Essential criteria Relevant health or social care experience at AFC Band 3 or equivalent • Experience of multi-professional working • Experience in the use of data management • Evidence of good communications skills • Understanding of person-centred care • Understanding of the health and social care environment Desirable criteria Experience in coordinating a patient workload • Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies • Experience of coach/teaching patients and carers Skills Essential criteria IT skills • Able to use own initiative • Effective organisation skills • Good observation skills • Practical problem solving skills • Ability to work within a team • Ability to motivate self and others Desirable criteria European Computer Driving Licence or Equivalent • Phlebotomy skills It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. All new staff will be subject to a probationary period covering their first six months in post. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Job Description (PDF, 248.4KB) Person Specification (PDF, 96.4KB) Functional Aspects (PDF, 120.7KB) L&D Hospital site map (PDF, 96.8KB) Disclosure & Barring Information and Recruitment of Ex-Offenders (PDF, 78.5KB) Staff Diversity Network (PDF, 140.3KB) Information for Disabled Applicants (PDF, 98.7KB) Staff Benefits (PNG, 1.6MB)