About the Role
As a Field Engineer, you will be responsible for assisting the Field Team Leader in overall operation & support for our clients' customers. This includes supporting customers with requests and incidents remotely and on site.
* Provide technical support for all customers
* Ensure customer incidents are resolved as quickly as possible (on and off-site)
* Take responsibility and exceed department Service Level Agreements
You will work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communication is maintained.