It's not just our holidays that are award-winning. Our workplaces are, too!
Our parent company, DERTOUR UK is looking for a confident Business Analyst to join our growing Project team.
DERTOUR UK includes the much-celebrated travel brands Kuoni, Carrier, CV Villas, Kirker, Jules Verne, Journeys Latin America, and Solmar. This is a great opportunity to work with all of these incredible brands.
This hybrid role is primarily based at our Dorking Head Office (minimum of 3 days in the office required per week), however, visits to our other offices may be required occasionally.
To apply, please provide your CV and covering letter. We aim to respond within 7 days.
If you need extra support with your application, simply let us know. We value diversity, equity & inclusion. If you do require any additional support, please contact recruitment@kuoni.co.uk, and a member of our team will be in touch to discuss how we can support you and any reasonable adjustments we can make.
The Role
The Business Analyst requires a flexible individual with the ability to critically evaluate information gathered from multiple sources and present this information to both a technical and non-technical audience. Excellent verbal and written communication skills are required, alongside strong analysis and negotiating skills. Any experience of managing projects will be an advantage.
The role holder will be good at building relationships and networks, acting as a liaison point between external development providers, central functions, and specific internal teams.
The role of the analyst is to understand the needs of the businesses within the DT Group and translate these into appropriate requirements documents and process flows. This often involves evaluating multiple solution options, e.g. the types of solution offered by different technical suppliers, and advising on the pros & cons of each. It is an iterative process; the analyst must negotiate between business and technical teams to understand the concerns of both and reach the best outcome which best fits the requirements, cost, time to deliver, and technical feasibility.
Good knowledge of how the travel industry and how tour operators work is essential, from commercial, operational, and technical points of view. Key business areas of focus for this role include Air, connectivity, operations, sales, and Finance processes.
What you'll be doing
* Identify, analyze, and prioritize business requirements in a structured and meaningful way
* Understand and describe business processes and facilitate suggestions for altered/new processes
* Critically evaluate information gathered and develop new insights into them and translate high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
* Understand and document implications of business requirements and issues (qualifying financial impacts of various scenarios) and develop insightful recommendations
* Drive and challenge business users on their input and assumptions for business processes, needs, and requirements
* Identify requirements for change and assess the impact of changes
* Proactively identify training and development requirements and deliver training to end-users when implementing a new solution or to support changes in existing systems
* Be a driver of sound and effective project governance across all workstreams.
* Stay up to date with current trends and technological innovations relevant to the business objectives.
* Actively collaborate with other departments to ensure supplier relationships are well managed and consistent.
* Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the operation.
You will have
Essential
* Excellent negotiation, communication, and collaboration skills
* Ability to communicate in IT language as well as travel business language
* Strong planning and organizational skills
* Commercial acumen, able to assess data, draw conclusions, and propose actions based on detailed analysis.
* Experience of collaboration with multidisciplinary teams
* Experience of managing a varied project workload
* Proven ability to solve problems creatively.
* Strong familiarity with project management software tools, methodologies, and best practices
Desirable
* A background in the travel industry specifically:
* Research, advise, and recommend ways to support important business changes resulting from new technologies, such as IATA New Distribution Capability (NDC)
* Use understanding of finance operations, especially customer invoicing and payment and supplier settlement to analyze and specify necessary developments
* Use knowledge of and experience with Global Distribution Systems (GDS) to analyze process improvements
* Experience of working in an international environment
* Ability to present confidently to groups and individuals
* Functional and process analysis including process mapping and design
* Experience in problem-solving techniques and decision-making methodologies
Personal qualities
* Ability to look beyond own work and focus on the needs of the entire company.
* Passionate can-do attitude.
* Flexible and adaptable to changing priorities.
* Good at planning and organizing own time and able to meet targets and deadlines.
* Persuasive, articulate, and influential, but down to earth and friendly with customers, own team, and colleagues alike.
* Enthusiasm and resilience when facing setbacks.
* Hands-on approach
* Gravitas to be instantly credible with a broad range of internal and external stakeholders
* Financial acumen and commercial awareness
* Be positive in undertaking any reasonable duties relevant to the position to ensure the success of the department
* Solution-oriented & service-minded.
In return you'll receive the following:
* Opportunity to work for the Best Place to work in Travel, with like-minded colleagues
* Competitive salary
* Perkbox - discounts and rewards programme
* Company matched pension scheme - up to 7% (for this level)
* 25 days holiday, plus bank holidays (increases with length of service)
* Enjoy your birthday off
* Free annual travel insurance, which includes your family and/or partner
* Long service bonuses
* Free eye tests
* Flexible hybrid working trial
* Cycle to work scheme
* Discounted Holidays and prize draws
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