We have a new opportunity to be part of the IT team in the role of Desktop Support Analyst to provide dedicated 2nd line IT support to excluded functions within the organization, ensuring seamless service delivery for business-critical activities outside the scope of the FIA Cost Cap Regulations. This includes maintaining IT systems and hardware, troubleshooting technical issues, and assisting with the proactive upkeep of IT assets to enable operational efficiency in excluded areas.
As a Desktop Support Analyst, you will be responsible for delivering 2nd line IT service support specifically for functions excluded from the FIA Cost Cap. This includes addressing incidents, handling service requests, and efficiently troubleshooting software and hardware issues. You will also be tasked with building and configuring desktops, laptops, and mobile devices tailored for these users.
Your role will involve using IT Service Management (ITSM) tools, such as JIRA, ServiceNow, or IFS Assyst, to document and track incidents and service requests. You will identify and escalate critical incidents affecting business operations within the excluded areas, assist in planned maintenance activities to ensure the reliability of IT assets, and proactively address recurring issues to improve system performance. Collaborating closely with team members, you will ensure the seamless delivery of IT services to these key functions.
What you will need to be successful in this role:
1. Proficiency with Microsoft Operating Systems and Office Suite.
2. Demonstrable experience configuring and managing IT hardware (e.g., desktops, laptops, mobile devices).
3. Familiarity with remote administration tools and software deployment solutions.
4. Solid experience using ITSM toolsets such as JIRA, ServiceNow, or IFS Assyst.
5. Strong troubleshooting skills with the ability to identify and resolve recurring issues.
6. Excellent communication skills (verbal and written) to foster strong relationships with users.
7. Ability to work independently and within a team, managing tasks unsupervised to meet SLAs.
8. Understanding of ITIL principles or qualification in ITIL is preferred.
This is a full-time office-based role based at our campus in Silverstone.
We are a business that fosters a supportive, inclusive, and compassionate culture, where our team genuinely embodies our core values: Growth, Readiness, Empowerment, Excellence, and Nurturing.
Aston Martin Formula One Team is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex or sexual orientation. We strive to be a Team that reflects all the communities with which we engage around the world through diversity in the workplace and promoting an inclusive culture in which all team members are respected, empowered and valued.
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