As the Claims & Relationship Lead, you will report into the Claims Operations & Relationship Manager and work closely with the Business Development Teams & Partnerships to deliver to our clients the development, implementation, and monitoring of claims processes and value-add services. The delivery and pro-active monitoring of these claims activities will support the development of sound profitable business and strategic partnerships.
Key Responsibilities:
* Drafting and updating Treaties, Terms of Business Agreements, Service Level Agreements, and Claims Service Guidelines.
* Assist the Claims Operations & Relationship Manager in the design, development, and implementation of claims service processes and activities to support onboarding of new partnerships and new product development.
* Coordination and pro-active management of regular claims and service review meetings with key business partners and client companies.
* Review existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience.
* Work closely with Business Development and Partnerships to assist and provide support for the onboarding of new business portfolios and distribution partners.
* Support the ongoing relationship management of existing partners.
* Marketing & Communication to raise awareness of the Claims Team, including maintaining a Social Media presence.
Key Skills & Experience:
* Good knowledge of general insurer markets and programmes.
* Track record of successful customer relationship management.
* Excellent written skills and the ability to draft and create contract wordings.
* Ability to produce “user-friendly” Management Reports.
* Ability to speak a European language other than English (Desirable).
Qualifications & Educational Requirements:
* Partial or completed CII Qualifications – (preferred).
A snapshot of some of our benefits:
* Aviva Digital GP
* Employer Pension contribution of 13%
* Annual bonus
* 25 days annual leave (plus bank holidays)
#J-18808-Ljbffr