Salary: £65,000 - £75,000 per year depending on experience
Working Pattern: Monday to Friday 08:00-17:00 (on-site)
Contract: Full time / Permanent
About Oxwash - come and join the washing revolution!
Our mission at Oxwash is to eliminate the impact of textile care on our planet and its people. We are now looking for a dedicated and experienced Senior Operations Manager to join our team and lead the seamless operations of our first of its kind plant, Big Blue I in Swindon - the world’s first industrial-sized laundry facility, operating with Net-Zero emissions (Scopes 1 & 2), catering primarily to the hospitality and healthcare markets.
If you are looking for a new challenge in a highly innovative and ambitious environment, you identify with our mission, and feel you’d fit perfectly in one of the top 100 organisations to escape to for 2023, then apply to work with us. You could be a part of the world’s first Certified B Corporation carbon-neutral laundry service!
About the role
Reporting to the VP of Business Operations and Strategy, the Senior Operations Manager will lead the Operations department which incorporates all processing and logistics activity. This role is an on-the-floor management role, being present at site every day to lead the team face to face. You will be wholly responsible for operational planning and delivery, operational efficiency, and accountable for OTIFIQ customer experience within operations, financial performance, and the safe working, well-being, and culture of the team. With a hands-on approach to leadership, you will lead continuous improvement initiatives, engaging with the team and driving success. You will manage and develop all operational employees, building a winning team for fast-paced, high level growth. Industrial laundry experience is a must for this role.
Key Responsibilities:
* Operational Delivery: Responsible for end to end operations at all Oxwash sites. Maintaining the highest levels of OTIFIQ (On Time, In Full, In Quality). Delivering this with an efficient and cost effective approach.
* Continuous Improvement and Process Optimisation: Identify opportunities to systematically improve quality or efficiency and reduce cost through KPI and external trend analysis. Develop and execute initiatives that successfully implement across all operations. Develop, document and optimise processes across all areas of operations to ensure that they are efficient, effective, and scalable.
* Financial Management: Full accountability for the national operational P&L, including procurement, site operations and logistics. Responsible for the full operations budget and supporting the site managers in their areas of budget control.
* Team Leadership: Build, manage and develop a high-performing operations team, ensuring that team members have clear roles, responsibilities, and development plans.
Key Relationships:
* VP of Business Operations and Strategy: You will report to our VP of Business Operations and Strategy, who is accountable for the delivery of nationwide operations in processing and logistics.
* CCO: Where operations revolve around creating revenue, our CCO will be the principal internal stakeholder.
* CFO: Holding financial responsibility for the operational P&L will mean regular interaction with the CFO and Finance team.
* Head of Projects and Operational Excellence: You will collaborate on operational projects and improvements.
* Head of Sustainability: You will collaborate with our Head of Sustainability to ensure our operations are aligned with company sustainability mandates.
Key Qualities and Competencies:
* Industrial Laundry Experience: Experience working in an industrial laundry is essential.
* Specialist and Technical Knowledge: Expert knowledge of operations management principles, methodologies, and best practices.
* Financial and Business Acumen: Ability to fully manage and articulate P&Ls, set rational budgets with a high degree of seasonal forecasting.
* Communication: Verbal and written communication will be crucial to achieving buy-in for your projects.
Oxwash cares deeply about leading the way as an employer and providing a more inclusive and diverse workplace for all. We are an equal opportunity employer and value diversity at Oxwash.
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