Customer Care Advisor – (Full-Time) Salary: £24,013 per annum plus benefits 37 Hours per week (Monday to Friday) Permanent Role Location: Predominately home-based working with some travel to the office in Dorchester or Williton, therefore commutable distance from office would be advantageous. The closing date for applications: 22nd October 2024 (Midday) At Magna, our vision is to create great homes together. Magna have ambitious plans and we are seeking creative, aspirational, and talented people to work with us The Role: We are seeking a customer-focused, highly motivated, and approachable Advisor with strong relationship-building skills to join our exceptional Customer Contact team. This role is pivotal in supporting both our customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do. Your main objective will be to understand our customers' needs and consistently provide them with exceptional experiences. What you take care of: Engaging with customers daily through phone, email, live chat and social media platforms, promptly addressing their questions and needs. Initiating repair requests, addressing housing-related enquiries, and creating contacts in our CRM system. Using IT systems to provide solutions and help answer queries. Liaising with contractors and wider work colleagues and partners. What you need to be successful: Previous experience of working in customer service, together with excellent communication skills and the ability to manage your own assignments. IT literate with a proficient knowledge of MS Word, Excel, Outlook, or equivalents. Able to provide great customer service and get it right first time, with the ability to multi-task and provide fast paced accurate decisions to fulfil customer need. Act calm under pressure and spot trends – role modelling what great customer experience looks like. Enjoy learning in a dynamic and fast paced environment, whilst embracing challenge. Full training will be provided (Training will take place on site and virtually). A full role profile is attached to this advert. Applicants with transferrable skills are encouraged to apply. Magna Benefits: We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers. We offer: 25 days holiday (rising to 30 days after 5 years’ service) Pension matched up to 8%. Employee assistance & health care cash plan Learning and development Discounts on entertainment, high street shops and grocery shopping Wellbeing portal Colleague Voice Our full range of benefits can be viewed on our website under each vacancy. For an informal discussion about this post, please contact Dani Davies – Talent Acquisition Lead at dani.daviesmagna.org.uk or mobile: 07528 974936. To apply please visit our website www.magna.org.uk, select Careers Tab / Vacancies / Role. Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early. About us We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers, and our colleagues, and we work hard to deliver this year on year. Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years. Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey – one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory. Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant. Our successes come through an appreciation of difference – different perspectives, experiences, thoughts, actions and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers. For further information about Magna, please visit our website by clicking here. Our benefits Generous holiday This means the safety of our colleagues our customers is always our main priority. Competitive pension This is our mindset and our team approach to putting customers at the heart of all we do. Wellbeing support This is about how we treat each other and how we go about our business. Healthcare cash plan This is about how we all take responsibility for all our actions every day. Learning and development This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries. Colleague voice This is how we come together as teammagna, embracing our diversity and recognising that together we can achieve outstanding results. For more details on our great range of benefits, please download the attachment which can be found at the bottom of this page. Our values Always safe This means the safety of our colleagues and our customers is always our main priority. All about customers This is our mindset and our team approach to putting customers at the heart of all we do. Be kind This is about how we treat each other and how we go about our business. Own it This is about how we all take responsibility for all our actions every day. One team This is how we come together as teammagna, embracing our diversity and recognising that together we can achieve outstanding results. Be curious This is about how we learn about each other, our customers and our business. Learning helps make sure we all do the right thing, how we challenge convention and look beyond existing boundaries Documents