Job summary Salary Available on Application 20 hours a week 15 to 20 hours per week - includes 9.5 hours Fridays We are a dynamic training practice that values teamwork supporting approximately 7000 patients from two sites; the charming villages of Overton and Bangor-on-Dee - includes our Dispensary. Dee Valley Medical Practice is seeking to appoint a Part-Time Receptionist to join our existing team on a Friday with up to an additional 10.5 hours per week. The role includes staffing our front desk and extensive use of telephone where the successful candidate will act as initial contact for patients managing requests, care of Dr-patient administration including appointments, processing prescriptions, arranging home visits etc The successful candidate will be able to demonstrate strong customer service skills gained from a busy, demanding environment. We will be pleased to accept application from both experienced receptionists and also from trainees who can demonstrate previous experience working in a high tempo environment requiring accuracy and diligence. Membership of the NHS Pension scheme. Main duties of the job To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team. About us Our main surgery is in the village of Overton on Dee, 7 miles outside Wrexham, near the North Shropshire border. We moved into new premises on this site in January 2006 and share the site with Rowlands Pharmacy and some of the Community Nursing team. We have 7000 patients on our list covering a large geographical area including into North Shropshire. We have a branch Surgery/Dispensary in Bangor on Dee, a couple of miles from Overton. There are two Partner GPs and as a training practice we usually have two GPST complimenting our team. We have a strong nursing team led by a very experienced ANP supported by another ANP, a nurse practitioner, 3 nurses and 2 HCA. Date posted 22 January 2025 Pay scheme Other Salary Depending on experience Salary Available on Application Contract Permanent Working pattern Part-time, Flexible working Reference number M0044-25-0024 Job locations Dee Valley Medical Practice 15 High Street Overton Wrexham Clwyd LL13 0ED Job description Job responsibilities Greet & Direct Patients and Visitors Providing customer service for patients and visitors at Reception Front Desk. Making appointments. Taking requests for prescriptions. Giving out results. Ambulance transport bookings. Home visit requests. Respond to needs of doctors and nurses during surgery. Deal with general enquiries and complaints. Contacting other providers Job description Job responsibilities Greet & Direct Patients and Visitors Providing customer service for patients and visitors at Reception Front Desk. Making appointments. Taking requests for prescriptions. Giving out results. Ambulance transport bookings. Home visit requests. Respond to needs of doctors and nurses during surgery. Deal with general enquiries and complaints. Contacting other providers Person Specification Qualifications Essential GCSE English & Maths Desirable AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification Experience Essential Experience of working with the general public Desirable Experience of reception work Experience of working within General Practice Person Specification Qualifications Essential GCSE English & Maths Desirable AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification Experience Essential Experience of working with the general public Desirable Experience of reception work Experience of working within General Practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name GP Practice in Wales Address Dee Valley Medical Practice 15 High Street Overton Wrexham Clwyd LL13 0ED Employer's website https://gpwales.co.uk (Opens in a new tab)