Role Overview: You will play a vital role in ensuring effective communication with our customers regarding planned power outages. This position requires proactive customer contact, providing up-to-date information, and ensuring excellent service delivery. We seek individuals with outstanding customer service skills, excellent communication abilities, and a strong attention to detail. Key Responsibilities: Proactive Customer Contact: Initiate communication with customers about planned power outages, providing timely and accurate information. Customer Service Excellence: Ensure customers receive top-notch service, addressing their needs and concerns promptly and professionally. Identify Vulnerable Customers: Recognise vulnerabilities during customer interactions and confidently discuss available support services. Internal Coordination: Communicate effectively with engineers and office staff to ensure seamless information flow and service delivery. Flexibility and Support: Be available to support during bad weather conditions and flexible with working hours. Qualifications and Skills: Outstanding customer service skills. Excellent verbal and written communication abilities. Strong attention to detail. Confidence in discussing vulnerabilities and support options with customers. Ability to work collaboratively with engineers and office staff. Flexibility to work and provide support during adverse weather conditions. Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy. ADZN1_UKTJ