Contact Centre Advisor – Doncaster (Temp to Perm) Multitask Personnel is excited to be recruiting on behalf of a leading utilities provider within the smart metering sector. We are seeking several Contact Hub Advisors to join their dynamic outbound call centre team based in Doncaster on a temporary-to-permanent basis. This is a fantastic opportunity to become part of an innovative, forward-thinking company that prioritises employee development through comprehensive training, ongoing support, and clear career progression pathways. The Role: Contact Hub Advisor As a Contact Hub Advisor, you’ll be at the forefront of customer engagement, making outbound calls through a dialler system to secure appointments for smart meter installations. Key Responsibilities: • Conduct outbound calls to existing energy customers using a blended dialler system, aiming to secure bookings for smart meter installations. • Identify and address customer needs to ensure a smooth booking process. • Reconnect with customers to reschedule appointments when necessary. • Participate in regular coaching sessions with your Team Leader to enhance performance and improve customer experiences. • Work closely with colleagues across the Contact Centre and other departments to share best practices and strengthen internal relationships. • Take a solution-focused approach to company policies, ensuring compliance while suggesting continuous improvement opportunities. What We’re Looking For: We’re seeking motivated individuals who thrive in fast-paced environments and excel in customer-focused roles. The ideal candidate will have: • Experience in a contact centre or similar target-driven environment. • Excellent communication skills, both verbal and written. • Strong computer literacy and the ability to work with various systems. • A problem-solving mindset and a proactive approach to handling customer objections. • The ability to remain calm under pressure and work effectively as part of a high-performing team. Working Hours: • Full-time, 40 hours per week between 8am and 6pm, Monday to Friday, with occasional Saturday shifts. • Once fully trained, hybrid working options are available. Pay & Benefits: • £12.00 per hour (paid weekly while working through the agency). • Additional monthly performance-based bonuses tied to productivity and quality targets. • A full time permanent contract after the initial agency working period. Ready to Apply? Send your CV to (url removed) or contact Faye on (phone number removed) for more information. Don’t miss this opportunity to join a progressive company that values its people and their contributions