Job summary There are 6.0WTE roles available across the Medicine and Surgical Divisions; Medicine Division Gastroenterology & Endoscopy Respiratory Medicine Surgical Division Trauma and Orthopaedics Surgical Specialities Head & Neck The successful post holder will play a key role in the Care Group leadership team, providing managerial and day to day support to the HoOp and members of the triumvirate. The post holder will work with colleagues internally and externally in implementing the objectives relevant to the Medical Directorate. The focus of the role will be to support the Care Group leadership team in achieving key performance indicators, ensuring that there are appropriate measures in place to monitor performance and agreeing remedial action/highlighting successes to the Care Group Management team. Main duties of the job Ensure that the service is compliant with agreed local and nationalpatient safety standards e.g. risk assessments, equality impact assessments, Standards for Better Health requirements. Supporting delivering 18-week and cancer target pathways. Take a lead in organising complaints received within the directorates,ensuring that statements are requested and responses collated within thetimescale required. To take the lead on the implementation of digital dictation and electronicdischarge summaries. Ensure that the activities or the team are properly co-ordinated to achieveservice objectives and standards, and that resources are adequately prioritised, identified and managed. Ensure all HR practice is carried out efficiently and in line with Trust policies and procedures. Have in place good team communication, including regular documented team meetings. Work with colleagues to provide staff development and training opportunities ensuring staff are trained to a high level of customer care. To lead on specific projects as agreed by the Directorate Team.Develop strong relationships with key clinical staff within the directorates. To be responsible for ensuring data quality in service areas and ensurecorrective action is taken where data quality problems are detected. Analyse data to provide information to facilitate forecasting and planning,enabling the Medical Directorate to achieve key targets. Provide cover for absent colleagues as necessary. About us Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services. Date posted 11 February 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Per Annum Contract Permanent Working pattern Full-time Reference number 287-AMED-324-24 Job locations Aintree Hospital Longmoor Lane Liverpool L9 7AL Job description Job responsibilities Ensure that the service is compliant with agreed local and nationalpatient safety standards e.g. risk assessments, equality impact assessments, Standards for Better Health requirements. Supporting delivering 18-week and cancer target pathways. Length of stay reduction. Take a lead in organising complaints received within the directorates,ensuring that statements are requested and responses collated within the timescale required. To take the lead on the implementation of digital dictation and electronic discharge summaries. Manage the Services Secretarial Teams, putting in place a clearmanagement structure. Ensure that the activities or the team are properly co-ordinated to achieve service objectives and standards, and that resources are adequately prioritised, identified and managed. Ensure all HR practice is carried out efficiently and in line with Trust policies and procedures. Have in place good team communication, including regular documented team meetings. Work with colleagues to provide staff development and training opportunities. Providing training and updates on the service development work asnecessary. Ensure that all staff are trained to a high level of customer care and their progress is monitored on a regular basis. Provide support to operational colleagues through the change management process, providing guidance, training or other support as appropriate. To lead on specific projects as agreed by the Directorate Team. Develop strong relationships with key clinical staff within the directorates. To be responsible for ensuring data quality in service areas and ensure corrective action is taken where data quality problems are detected. Analyse data to provide information to facilitate forecasting and planning, enabling the Medical Directorate to achieve key targets. Lead management of complex complaints within the service, ensuringthat statements are requested and responses collated within the timescale required. Collate and report on complaints received. Provide cover for absent colleagues as necessary. Job description Job responsibilities Ensure that the service is compliant with agreed local and nationalpatient safety standards e.g. risk assessments, equality impact assessments, Standards for Better Health requirements. Supporting delivering 18-week and cancer target pathways. Length of stay reduction. Take a lead in organising complaints received within the directorates,ensuring that statements are requested and responses collated within the timescale required. To take the lead on the implementation of digital dictation and electronic discharge summaries. Manage the Services Secretarial Teams, putting in place a clearmanagement structure. Ensure that the activities or the team are properly co-ordinated to achieve service objectives and standards, and that resources are adequately prioritised, identified and managed. Ensure all HR practice is carried out efficiently and in line with Trust policies and procedures. Have in place good team communication, including regular documented team meetings. Work with colleagues to provide staff development and training opportunities. Providing training and updates on the service development work asnecessary. Ensure that all staff are trained to a high level of customer care and their progress is monitored on a regular basis. Provide support to operational colleagues through the change management process, providing guidance, training or other support as appropriate. To lead on specific projects as agreed by the Directorate Team. Develop strong relationships with key clinical staff within the directorates. To be responsible for ensuring data quality in service areas and ensure corrective action is taken where data quality problems are detected. Analyse data to provide information to facilitate forecasting and planning, enabling the Medical Directorate to achieve key targets. Lead management of complex complaints within the service, ensuringthat statements are requested and responses collated within the timescale required. Collate and report on complaints received. Provide cover for absent colleagues as necessary. Person Specification Qualifications Essential Educated to degree level or equivalent Postgraduate management qualification or equivalent level experience. Experience Essential Demonstrable administrative experience. Health service experience Ability to work to deadlines Able to work with a range of professionals Able to pay attention to detail Knowledge Desirable Thorough familiarity with the NHS and health policy Skills Essential Evidence of good written and verbal communication skills Ability to work with staff at all levels of the organisation. Effective time management skills Ability to work under stress and build strong relationships. Good IT skills with knowledge and experience of Microsoft products. Ability to work as a team player Desirable Project management and influencing skills Other Essential Reliable, thorough and decisive Personal commitment to the core values of the NHS Person Specification Qualifications Essential Educated to degree level or equivalent Postgraduate management qualification or equivalent level experience. Experience Essential Demonstrable administrative experience. Health service experience Ability to work to deadlines Able to work with a range of professionals Able to pay attention to detail Knowledge Desirable Thorough familiarity with the NHS and health policy Skills Essential Evidence of good written and verbal communication skills Ability to work with staff at all levels of the organisation. Effective time management skills Ability to work under stress and build strong relationships. Good IT skills with knowledge and experience of Microsoft products. Ability to work as a team player Desirable Project management and influencing skills Other Essential Reliable, thorough and decisive Personal commitment to the core values of the NHS Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Liverpool University Hospitals NHS Foundation Trust Address Aintree Hospital Longmoor Lane Liverpool L9 7AL Employer's website https://www.liverpoolft.nhs.uk/ (Opens in a new tab)