Overview
Become a Tram Driver-Conductor with Blackpool Transport!
Are you ready to take the wheel and be part of something iconic? Blackpool Transport is on the lookout for enthusiastic, customer-focused individuals to join our award-winning light rail team as Tram Driver-Conductors!
This is more than just a job – it’s a chance to play a key role in the future of transport on the legendary Blackpool seafront, now connecting to Blackpool North Railway Station via a brand-new extension.
What We’re Looking For:
* A full UK car driving licence (no more than 6 points)
* At least 12 months of regular driving experience
* The ability to pass a PCV medical and assessment tests
* A commitment to a 6-week training programme
* A safety-first mindset, a flexible approach, and a passion for delivering excellent customer service
Your Role:
As a Tram Driver-Conductor, you’ll be at the heart of Blackpool’s transport network, delivering a safe, comfortable, and reliable service for thousands of passengers. You'll provide top-tier customer service, keeping passengers informed and ensuring they have a smooth journey along the stunning coastline.
37 hours per week, 5 days from 7. You may start as a Conductor before progressing to Tram Driver training.
What’s in it for You?
£26,000 basic salary
28 days holiday (rising to 33 days inclusive of bank holidays)
Free travel on all Blackpool Transport bus & tram services (plus passes for loved ones!)
Pension scheme enrolment
Employee care programme for support when you need it
A smart, top-quality uniform
Your Journey Starts Here!
The selection process includes:
* An initial application sift
* A series of assessment tests
* An interview & PCV medical
* A driving assessment
If you’re ready for a dynamic, rewarding career with Blackpool Transport, apply today and help shape the future of travel in Blackpool!
Join us and be part of something special!
Responsibilities
Main Responsibilities
* Comply with all training, company policies and procedures. Be alert at all times having full regard for own safety and the safety of others.
* Ensure all vehicle checks are completed in line with the Company procedures and any faults found are reported.
* Control the boarding, alighting and conduct of customers and drive in a defensive and sympathetic manner.
* Drive the Company’s vehicles in a safe, legal and professional way.
* Maintain operating schedules without compromising safety.
* Arrange for and manage the safe transfer of passengers following an incident or service disruption.
* Issue tickets and operate the paying in system correctly and account for money received to safeguard the Company's revenue.
* Understand how to deal with customers with disabilities and treat appropriately.
* Keep up to date with any changes to condition of travel, ticket types, fares or promotions by reading notices and briefings from managers.
* Assist with the implementation of measures to mitigate the impact of hazards.
* Ensure an excellent customer experience being polite, helpful and treating all customers with respect regardless of circumstances.
* Liaise effectively with customers, supervisors and administrative staff to resolve any problems that arise.
* Deal with any customer complaints and problems proactively and in a professional manner in accordance with agreed procedures.
* Give appropriate assistance to customers with specific needs ensuring that they are dealt with sensitively and with dignity at all times.
* Carry out any other duties which may reasonably be requested by supervisors or other members of the management team.
Qualifications
Requirement
Essential/Desirable (E or D)
How Assessed (s) – used for short listing
* Education/Qualifications/Knowledge
* High school educated (E)
* Full UK Driving Licence (E)
* Understanding of what good customer service is (E)
* Experience
* Driving regularly for at least 12 months (E)
* Experience of working in a customer focused role (D)
* Experience of handling cash (D)
* Professional driving experience (D)
* Aptitudes and Skills
* Good numeracy and literacy skills (E)
* Aware of the importance of Health & Safety procedures (E)
* Ability to drive a vehicle to a competent and safe standard (E)
* Able to work unsupervised (E)
* Personal Attributes
* Be a good team player (E)
* Able to solve problems quickly and decisively (D)
* Flexible approach to working hours (E)
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