Service Advisor
Monday - Friday
£32,000 - £37,500 Basic Salary
Farnborough Area
"Your expertise behind the desk ensures every journey begins with confidence. As a service advisor, you’re the trusted guide that keeps customers on the road to success."
Job Description
Are you passionate about customer service and automotive care? We are looking for a Car Service Advisor to join our team! If you have excellent communication skills, a keen understanding of automotive services, and enjoy helping customers keep their vehicles in top condition, we want to hear from you.
Responsibilities
* Greet and assist customers in a professional and friendly manner.
* Assess customer needs and recommend appropriate services and repairs.
* Provide accurate estimates for services, repairs, and parts, and communicate clear timelines for completion.
* Schedule service appointments and follow up to ensure customer satisfaction.
* Maintain service records, ensuring all customer details and vehicle history are up-to-date.
* Collaborate with technicians to ensure a seamless process from diagnosis to service completion.
* Handle customer inquiries and concerns, addressing any issues with empathy and professionalism.
* Promote special offers, maintenance packages, and other services to customers.
Requirements
* Previous experience in automotive service advising or customer-facing roles.
* Strong understan...