Job Description ServiceNow is seeking an experienced and strategic Director, EMEA Mid-Market Solution Consulting to join our leadership team. This leadership role will be responsible for overseeing the EMEA Mid-Market SCs and the EMEA Mid-Market SC leadership team. The ideal candidate will have deep expertise in solution consulting, a strong background in the mid-market space, and a proven ability to lead high-performing teams to deliver complex solutions to our clients. As the Director of EMEA Mid-Market SC, you will work closely with senior leadership to define and execute on the strategic vision for the EMEA Mid-Market segment. You will be responsible for leading the development and execution of innovative solutions, driving customer success, and ensuring your team is equipped with the tools, resources, and support they need to succeed. Key Responsibilities • Leadership & Team Management : Lead the EMEA team of Mid-Market solution consultants, ensuring alignment with overall company goals while fostering a culture of collaboration, accountability, and continuous learning. • Strategic Vision & Execution : Develop and execute the strategic vision for the EMEA Mid-Market Solution Consulting team. Collaborate with senior leadership and key stakeholders to shape and deliver solutioning strategies for Mid-Market customers. • Customer Engagement : Serve as a trusted advisor to our customers, helping them understand how ServiceNow can drive digital transformation and solve their business challenges. Build and maintain strong relationships with key decision-makers. • Sales Enablement : Partner with the sales leadership team to define and drive go-to-market strategies. Provide expertise during sales cycles to ensure successful positioning of ServiceNow’s solutions, increasing win rates, and customer satisfaction. • Process & Operational Excellence : Ensure the efficient and effective delivery of solutions by implementing best practices, processes, and tools. Optimize resources to ensure the team is delivering the highest level of service and value to our customers. • Talent Development : Cultivate a high-performing, engaged team through mentorship, training, and professional development opportunities. Create a path for career growth within the organization. • Market Insight : Stay on top of industry trends and customer needs, adapting strategies to meet the evolving demands of the Mid-Market segment.