* Department: Service Delivery - Transition and Transformation
* Employment Hours: Full time
Company Description
Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Values: Open, Trusted and Bold
* HPE:Platinum Partner – FY23 UK&I Solution Provider of the Year
* Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
* Fortinet: Elite VIP Program– one of only 2 in the UK
* AWS: Advanced Solution & Managed Service Provider Program
Job Description
We are now recruiting for a highly motivated and organised Resource Coordinator to join our Resourcing team. As a Resource Coordinator, you will be responsible for effectively organising and scheduling technical consultants’ diaries in order to effectively deliver our various projects.
This is a fast paced, ever-changing role and you will essentially be the glue that pulls the projects together. To succeed in this role, you will need to be highly organised, pro-active, a quick thinker, and personable.
Key Responsibilities:
* Working closely with key stakeholders to find the right resourcing solution for our customers and the company;
* Pro-actively manage Technical Consultant schedules to ensure utilisation is high and bench time is limited; Additionally, ensure that consultants are not overly utilised, recognising the importance of duty of care.
* Coordination and allocation of resources to projects according to projects plans, resource availability and skill set;
* Management of Jira project management tool and resourcing tickets;
* Escalate resource constraints or a skills shortfall to the Resourcing Manager;
* Assist with and maintain the skills matrix to ensure it is accurate at all times;
* Conduct and manage weekly Project Management resource meetings;
* Ensure new customers and projects are set up on all relevant systems;
* Ensure the correct Sales governance is followed and commercial coverage is in place;
* Assist with checking and approving timesheets for all Professional Services resources;
* Administration of approved annual leave;
* Assist with month end reporting, this will include but not limited to, ensuring all bookings are correctly entered onto the Resourcing system;
* Support other areas of the resourcing team, including other administration duties as and when required.
Qualifications
Skills & Experience:
* Demonstrable experience of a similar role within a Professional Services Project environment;
* Previous experience within a resourcing role would be preferable;
* Solid planning and organisational skills with the ability to prioritise work;
* Ability to carry out tasks to a high standard with a strong eye for attention to detail;
* Robust and clear approach – has the confidence to challenge, offer opinion and ‘push back’ when required;
* Excellent communication skills, both oral and written, with the ability to effectively articulate an opinion with both internal and external stakeholders through a variety of different mediums;
* Demonstrates creative thinking and problem-solving skills but knows when to escalate;
* Team Player – understands the importance of individual as well as team contribution.
Additional Information
This is a hybrid working role whit 2 days a week onsite in Belfast.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
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