Part Time Medical Receptionist for GP Practice
We are looking for a Part Time Medical Receptionist to work in a very busy GP surgery in Didsbury. We are a very friendly surgery and have a large reception team but looking to add to the team as soon as possible.
We are looking for someone to join our team and bring with them skills that will enhance the care we provide to our patients. Our patients are our forefront and we want them to have a positive experience when they access health care provided by the surgery.
Knowledge of EMIS desirable but not essential.
Main duties of the job
1. Greeting patients and visitors in an efficient and courteous manner
2. Provide an effective and polite telephone enquiry service
3. Proactively communicate information between relevant patients, doctors and professionals
4. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
5. Register new patients
6. Using the Online tool - Patchs, working on a rota to help our care coordinators manage the online requests
Hours of work are 18-20 hours over 3 days.
We offer 6 weeks annual leave. Uniform is provided.
About us
Barlow Medical Centre is a large practice with a very friendly team. We have 5 Partners, Management Team, Salaried GPs, Nursing Team, Prescribing Team, Data Team, Secretarial Team, Care Coordinators, and a Reception Team. We are a training Practice and have 5 Trainee GPs at present.
Job responsibilities
1. Greet patients and visitors to the practice
2. Book in patients and visitors in line with practice appointments and visitors procedures
3. Respond and/or redirect all patient and visitor requests accordingly
4. Ensure computerised appointment system is up-to-date
5. Booking, amending and cancelling patient appointments
6. Set-up of new patients onto the computer system
7. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly
8. Competent in the use of computerised systems
9. Complete annual mandatory training
10. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e., patient notes)
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Person Specification
Experience
* Experience of working in a GP Practice desirable but not essential as full training will be given
* Experience of using EMIS
* Be friendly and welcoming
* Be patient and understanding
* Follow instructions and procedures
* Work accurately and methodically
* Work in a team but use their own initiative
* Work with all types of people
* Deal with people who may be angry or upset
* Be confident using the phone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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