Permanent Full Time 37.5 hours per week
We are currently looking to recruit a Customer Service Manager to join our team within Lovells South West region.
Reporting to the Operations Director, you'll manage and deliver the administration process relevant to post contract/handover services to Client/Purchasers for the completion of defects and release of retentions as appropriate.
Youll organise the Customer Care Operatives daily diaries, including coordinating work to Open Market and Housing Association properties as and when required, along with liaising and organising subcontractors / suppliers works.
We'd like our Customer Service Manager to have a strong customer focus and proven experience in a similar role within the new build industry. With exceptional written and verbal communication skills, you'll have excellent time management skills and a keen eye for detail. You'll be highly motivated, have good problem-solving skills and be fully competent in Microsoft Office. A good understanding of COINS is desirable.
Benefits
1. Holidays - 26 days
2. Life Assurance
3. Pension
4. Private medical insurance
5. Ability to purchase additional holiday
6. Access to discount portal
7. Cycle to Work scheme and the Lovell Way to EV
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