Are you an experienced IT professional with expertise in configuration and capacity management?
Do you thrive in ensuring IT systems are resilient, accurate, and well-documented?
We have a fantastic opportunity to join Sovereign Network Group (SNG) in this new role as IT Configuration and Capacity Management Lead.
Based from our offices in either Basingstoke or Wembley, you'll combine home and office working to ensure a positive work/life balance. There will be regular travel required to our Basingstoke office.
The role
As an IT Configuration and Capacity Management Lead, you will be responsible for ensuring the integrity, availability, and performance of IT services by effectively managing configuration data and capacity planning. You will play a key role in reducing downtime risks, ensuring service reliability, and maintaining compliance with best practices such as ITIL.
Key Responsibilities:
* Defining, implementing, and maintaining configuration and capacity management processes aligned with IT service management best practices (e.g. ITIL)
* Ensuring the accuracy and integrity of the Configuration Management Database (CMDB)
* Overseeing the tracking of IT assets and services, ensuring all configuration items (CIs) and their relationships are well documented
* Supporting change management by validating proposed changes against configuration records
* Working collaboratively with internal teams and third-party suppliers to maintain high service availability
* Identifying and mitigating capacity-related risks to minimise service disruptions
* Driving continuous improvement initiatives for configuration and capacity management processes
* Providing mentoring and guidance to teams to ensure adherence to configuration policies
What We're Looking For
* Strong knowledge of configuration and IT asset management principles
* Proficiency with configuration management tools (e.g. ServiceNow, BMC Remedy)
* ITIL v3 or v4 Foundation certification
* Strong data analysis capabilities and attention to detail
* Experience in IT infrastructure, applications, and service dependencies
* Excellent communication and collaboration skills
What you can expect from us
* £450 yearly flexible benefit pot to use against benefits of your choice
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Chance to buy or sell holiday as part of our flexible benefits package
* Generous pension, matching up to 12%
* Life cover
* Flexible working
* Recognition scheme
* Wellbeing discounts
About Sovereign Network Group (SNG)
SNG is the 6th largest housing association in the UK following the merger between Sovereign and Network Homes in October 2023 – and is an organisation that takes the best of both and makes it even better. With over 84,000 homes we deliver services to in excess of 210,000 customers across the South east and South west.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself here at SNG. We want to build diverse teams and encourage greater innovation and creativity, and encourage applications from all backgrounds.
If you are passionate about IT service excellence and have the skills and experience we're looking for, apply now to be considered!
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