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Client:
Troo Hospitality
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
0497d107b837
Job Views:
4
Posted:
28.03.2025
Expiry Date:
12.05.2025
Job Description:
Salary: £11.44 per hour
Location Description: Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.
Job Description:
PERSONAL ATTRIBUTES: A dynamic F&B Assistant embodies trust and reliability, taking ownership of tasks with originality and versatility. Their passion for hospitality reflects in their warm smile, ensuring guest loyalty through integrity and excellence. They embrace the diverse needs of guests, demonstrating unwavering dedication to providing exceptional service and creating memorable experiences.
KEY ROLES AND RESPONSIBILITIES:
* Have a good knowledge and understanding of the preparation and service of all products within the food and beverage department.
* Ensure your department is laid and prepared in line with the service standards.
* Keep all food and beverage areas clean and presentable at all times by assisting in general cleaning tasks.
* Maximise on commercial opportunities within your department by taking every opportunity to upsell.
* Suggest ideas for department and hotel improvement/innovation.
* Ensure all equipment is used in a safe and correct manner in line with company guidelines and risk assessments.
* Deal with customer queries or concerns in a professional manner.
* Implement action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.
* Ensure good working relationships with all colleagues in your department and hotel.
* Be aware of and comply with all company and hotel rules/standards as laid out in the TROO team member handbook.
* Complete all online training within the required timeframe and attend training as and when required.
* Present yourself well-groomed and in full uniform as per the company standard.
* Understand and adhere to the company cash and key policy, health and safety policy and fire safety procedures at all times.
* Understand and adhere to the company food safety policy and allergen procedure as laid out by the hotel and company.
* Understand and deliver excellent TROO service standards at all times.
* Operate IT systems in line with company standards where required.
* Be fully aware of and observe correct and current liquor licensing laws.
BENEFITS:
* Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
* Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
* Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
* Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
* Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway.
* Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme.
* Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
* Meals on Duty: Fuel your success with free meals on duty.
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