Customer Support Administrator Contract: 12 month contractSalary: £32,538 Hours: 37 per weekLocation: Cheltenham fully on siteMy client are currently looking for a Customer Support Administrator to join their Aviation customer support team ASAP. Job description Launch all orders in-line with master production schedule (MPS) and update production activity control (PAC) plan. Ensure all internal works order documentation and modification sheets (CRMS) for the launch of Landing Gears is communicated to Operations. Order management to allow the release of advance exchange Landing Gears to the next customer requirement. Ensure commercial aspects of the contract are clearly understood and applied. Act as a focal point for managing communications directly with customers. Generate customer quotations and invoicing in line with the company output plan and works procedures, ensuring clear and concise information is provided to the customer at all times. Capture the customers' expectations and preferences to ensure these customer requirements are satisfied. Working closely with key business stakeholders (KAMs, Sales, Finance, Quality and Operations) to improve the customer service experience. Strong continuous improvement ethic to enhance the customer experience and improve the company's processes and procedures.Additional description Optimising profit opportunities afforded by the contract terms while promoting and enhancing the customer relationship. On time issue of quotes and invoicing in line with Sales Plan Timely resolution of customer queries. Launch adherence to MPS plan Delivering continuous improvement projectsCandidate skills & requirements Strong Commercial skills Effective external customer management skills. Effective communication skills throughout all levels of the business. Good organisational and planning skills. A flexible approach with ability to adapt to different working environments. Highly in-tune with the voice of the customer. A keenly developed sense of right first time attitude towards quality. Highly motivated, takes accountability, delivers excellence and respects internal and external customers. Experience in a similar role is desirable but not essential. The key attributes to be successful in this role are to be enthusiastic, dedicated, highly motivated, good communicator and a strong attention to detail.