Position Title:
Travel Claims Handler (Hybrid Working)
Salary:
£25,000 - £29,562 (Dependent on Experience)
Location:
Poole & Surrounding Areas.
Job Type:
Full-time
Training:
Full training provided
Eligibility:
Candidates must reside in and be eligible to work in the United Kingdom.
Overview:
Joining as a Travel Claims Handler means stepping into a key role as the initial point of contact for customers facing unexpected challenges during their travels. This role goes beyond processing claims; it involves empathising with customers, understanding their unique circumstances, and guiding them through the claims journey to make a positive impact.
Duties and Responsibilities:
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Claims Evaluation: Evaluate claims and verify insurance policy coverage via email and telephone.
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Information Gathering: Collect necessary documents and information to proceed with claims.
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Efficient Resolution: Resolve claims efficiently and provide first-class service.
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Customer Communication: Handle high call volumes and emails, providing clear verbal and written guidance.
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Customer Focus: Ensure the claims process is customer-centric, empathetic, and effective.
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Upholding Company Values: Represent the organisation's values in every interaction.
Requirements:
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Technical Skills: High competency in computer usage.
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Experience: Previous call centre ...