About The Role
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Are you an experienced Governance Co-ordinator or Personal Assistant with a customer focused approach? Then we could have just the role for you. We have an exciting opportunity to join our professional and welcoming team.
Working as a member of the Central secondary care Governance team to provide a comprehensive administration role to the division, ensuring that all patients are dealt with in a professional and courteous manner, which endorses the patient centred approach of the team.
You will be supporting the Secondary Care Central Governance team by providing a day-to-day administration support service for the team and a Personal assistant and full diary management service for the Chief Nurse, Chief Pharmacist and Deputy Director of Infection Prevention and Control.
The role will be remote based but will require flexibility to travel around the Practice Plus Group landscape as needed.
Occasional business travel for meetings and conferences within our group so having a drivers licence would be desirable.
What you'll be doing
Principal Duties and Responsibilities:
1. To be the first point of contact for the Chief Nurse, Chief Pharmacist and DDIPC (Secondary Care) as applicable, act as ambassador for the Chief Nurse, Chief Pharmacist and DDIPC (Secondary Care), be in close partnership with the PA to Medical Director for Secondary Care to ensure the smooth running of the Secondary Care division.
2. To use own initiative to provide effective and accurate communication on behalf of the Chief Nurse, Chief Pharmacist and DDIPC as and when necessary, managing demands, priorities and communication effectively and solving simple queries appropriately.
3. Responsible for the co-ordination and planning of the Chief Nurse, Chief Pharmacist and DDIPC (Secondary Care) activities and diary including resolving conflicting priorities ensuring run to schedule.
4. Organise and manage meetings, the preparation of agendas, sending and chasing of invitations, venues, office rooms, parking, minute taking and tracking actions/timeframes as appropriate and the circulation and follow up.
5. To manage the housekeeping of the teams Central Governance Microsoft teams' channel.
6. Management of telephone enquiries where applicable.
7. To assist with the planning of site visits, including travel and hotel bookings.
8. To examine all incoming mail/email and action where appropriate, this will include drafting responses on behalf of the Chief Nurse, Chief Pharmacist and DDIPC.
9. Maintaining a good rapport and relationship between Practice Plus Group staff, visitors, stakeholders and suppliers and having a professional attitude.
10. To ensure that vital issues are brought to the notice of the relevant member of the central governance team member and assist by taking logical and reasonable steps to ensure that timely actions are taken by the Central governance team member to resolve issues.
11. To ensure/follow up on instructions given by the central governance team members to the required team/parties are carried out effectively.
12. Management and prioritisation of projects; to act as project co-ordinator following up actions on time and ensuring all outputs are delivered.
13. Efficiently organise and deliver various conferences on occasion.
What we'll look for in you
You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.
Your previous experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure.
You will have:
1. 2 + years working as a Personal Assistant supporting Directors or Senior Managers.
2. Experience in providing PA support for more than one person in a multi-site environment.
3. 2 years NHS or healthcare administration experience working with governance.
4. Adept at building strong relationships with internal stakeholders in a pressurised working environment.
5. Management of events planning and delivery.
What you can expect in return
1. An extensive range of wellbeing and lifestyle benefits.
2. The support you need to grow in your role and continue your professional development.
3. 25 days annual leave that increases with service plus bank holidays.
If you have any questions, contact Dale.Leer@practiceplusgroup.com or Call 07971030100.
Applicants must have the right to work in the UK.
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