Cause: Health Charity
Role: Senior Data Operations Officer
Working arrangements / Location: Central London - Hybrid
Employment Type: to start ASAP – 18 months Temp
Salary/rate: up to £22.68 an hour - £41,278
Working hours: 35 hours per week
This role is pivotal in supporting the charity’s data and systems transformation programme, ensuring the effective management and maintenance.
Key Responsibilities
* Oversee the day-to-day management including licence management, user permissions, and training
* Ensure supporter data, processes, and systems are efficient, high quality, and compliant with relevant regulations
* Collaborate with the CRM Business Analyst to gather requirements for a new CRM and support the implementation of a Super User structure
* Act as a subject matter expert for Microsoft Dynamics 365 and ThankQ
* Maintain and develop training materials for CRM users, ensuring data quality standards are met
* Provide user support, triage tickets, and resolve issues on the service desk platform, Manage Engine
* Oversee scheduled data feeds and troubleshoot issues with the Data Integration Specialist
* Contribute to the Data Quality Programme by developing and standardising data capture and monitoring processes
Skills and Experience Required
* Proven experience in a Senior Data Operations Officer or similar role, ideally within the charity or non-profit sector
* Experience working with Microsoft Dynamics 365 and structured query language (SQL) Server Management Studio
* Practical knowledge of General Data Protection Regulations (GDPR) and ensuring compliance
* Strong IT skills, including comprehensive knowledge of Microsoft Office and Excel for data manipulation and analysis
* Experience in providing database training, creating processes, and procedures
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.