Senior Customer Operations Supervisor - Alfreton Hub (Apply in minutes)
Lead Customer Operations Manager - Alfreton Delivery Office
Date: 28 Aug 2024
Location: Alfreton, GB, DE55 4QS
Company: Royal Mail Group
Job reference number: 315022
Salary: £43,677 - £48,045 (dependent on experience) plus £2,000 allowance, potential 10% bonus and 25 days annual leave
Full time Permanent
About Us
At Royal Mail we deliver more. We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
Shift Pattern
5 days between Monday to Saturday, shifts between 06:30 - 14:50.
The Role
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard, whilst deploying significant transformational changes. You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure the COM complete tasks to time and quality, delivering the scorecard performance. You’ll produce the weekly resourcing plan and ensure the COM delivers towards this.
Leading on safety will be key, ensuring the COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming the COM is managing the fleet and the unit hits overall targets. Furthermore, you’ll also have full accountability for your Delivery team, up to 40 directly managed and around 70 across the unit. You’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries.
You’ll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values. To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
What You’ll Get
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as:
1. free health and wellbeing support for you and your family through our Help@Hand service
2. a private medical assessment
3. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UK’s largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation and transition from a letters business to a parcels business.
About You
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
Next Steps
Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment on Monday 4th November where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Closing Date: Thursday 24th October. Please note, this advert may close early if the appropriate number of applications has been reached. #J-18808-Ljbffr