Application and Microsoft Support Analyst
Milton Keynes
Hybrid working available, 2 days office, 3 days homebased.
Permanent
Full Time
£50,000pa
Are you a tech-savvy problem solver with a passion for Microsoft products? Join our team at ICAEW as an Application and Microsoft Support Analyst! In this role, you'll be the go-to person for providing top-notch technical support to our students and members, ensuring everything runs smoothly and efficiently.
What You'll Be Doing:
You'll work closely with our technical support, infrastructure development teams, and third-party suppliers to troubleshoot issues, implement changes, deploy software, and manage data. You will ensure that problems are resolved quickly and effectively, meeting the expectations of our business users, will be a key part of your day.
System configuration and integration? That's in your wheelhouse too. You'll keep everything running smoothly and communicate with users about software updates and fixes. Need to produce a report? You'll handle that, or work with the technical support team to get it done.
Building great relationships with application users is essential. You'll also collaborate with business analysts and other stakeholders to identify and prioritize requirements for implementing Microsoft products. Providing...