Our client owns and manages more than 100,000 residential leasehold titles across the UK.
Their Ground Rent Team provides a knowledgeable, helpful, friendly customer services experience, engaging with leaseholders, solicitors and managing agents by telephone and email. The successful individual will be responsible for overseeing a team the ground rent collections team as well as the management of the registration process; ensuring all daily processes are completed to a high standard. They will also be responsible for escalating matters to mortgage lenders and liaising with solicitors in dealing with advance debt collection files.
This role requires a can-do attitude and a desire to make a difference as well as a need to develop within the company and lead a team.
Roles and responsibilities include but are not limited to:
* Overseeing the management of the Operations team (ground rent collection, Notices, Sublet, Lease extension and Freehold)
* Organising workloads efficiently and distributing workload accordingly across the team to fit the business needs.
* Monitoring and coaching the team in their daily email/letter communications, ensuring a high standard of delivery.
* Carrying out regular audits across the teams and coaching team members on any outcomes from the audit.
* Managing budgets on a monthly and quarterly basis, reporting to the Manager on the results and actions taken.
* Communicating with leaseholders, agents and solicitor...