Overview
The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in-residence rehabilitation program focuses on basic necessities with every man or woman being provided a clean and healthy living environment, good food, work therapy, leisure time activities, group and individual counseling, and spiritual direction. All our effort is focused on developing life skills and a personal relationship with God through Jesus Christ. More than just a job, each member of the team contributes to recycling goods that literally recycle and repair broken lives.
The Salvation Army Adult Rehabilitation Center is seeking a Sales and Production Associate to work in a production store and be responsible to perform a wide variety of duties in the store and the production area. The Sales and Production Associate will maintain order and create and sustain a pleasant and hospitable work environment and maintain customer relationships.
Responsibilities
* Assist in creating a pleasant and hospitable work environment and maintain good customer relationships.
* Assist, as required, with store operations.
* Serve all customers in a courteous and efficient manner.
* Handle all donations with care and donors with respect and courtesy.
* Handle merchandise as directed, always maintaining proper categories and colorization.
* Ensure that store is sufficiently stocked and “ragged out” in accordance with the “ARC COMMAND RAG OUT CALENDAR.”
* Assist in cleaning and general maintenance of store property.
* Immediately report theft, customer complaints, injuries, and any unsafe equipment or conditions to management.
* Maintain a clean and clutter free work area.
* Be well-versed in and comply with, Guide to Thrift Store & Donation Center Operations manual.
* This position will support the work therapy program component of The Salvation Army Adult Rehabilitation Centers by providing to beneficiaries; an example of professional conduct, work habits, and supervision (as directed by Supervisor).
* Other duties as may be assigned by immediate supervisor, Store Supervisor, Assistant Store Supervisor, and/or Administrator.
* Cashier/Sales Floor
* Comply with all cash handling and security standards as relates to cash register operations, daily sales reports and bank deposits.
* Sort, price, stock and “rag out” showcase merchandise and other areas as directed.
* Restock fitting room merchandise back to racks in proper category and color code.
* Maintain merchandise displays as directed.
* Answer telephone calls in an efficient, friendly, professional manner.
* Sorter
* Sort minimum of 300 store quality garments an hour by department.
* Assist moving the donations to the sorting table as needed.
* Assist with hanging merchandise as needed.
* Assist running clothing racks as needed.
* Hanger/Tagger
* Hang and ticket a minimum of 225 pieces per hour of clothing on rolling racks from sorting table by department on the correct hanger type, and by category in an 8 hour period.
* Assist moving the donations to the sorting table as needed.
* Assist sorting clothing as needed.
* Assist running clothing racks as needed.
* Pricer
* Price a minimum of 250 garments an hour using a wide range of prices determined by the style, quality and condition of each piece.
* Acquire and maintain knowledge of name brand merchandise and value.
* Assist moving the donations to the sorting table as needed.
* Assist ticketing merchandise as needed.
* Assist with running clothing racks as needed.
* Runner
* Place a minimum of 225 garments an hour from the production room to the sales floor on the proper rack by department, category and color order.
* Straighten and maintain the clothing racks of the departments as assigned.
* Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
* Assist hanging merchandise as needed.
* Bric a Brac
* Sort and clean all saleable miscellaneous merchandise donations daily.
* Ticket all merchandise and assign an individual fair market price for each item.
* Place and maintain all merchandise in the required order and manner.
* Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
* Shoes/Accessories
* Sort and clean all saleable shoes, handbags and accessory donations daily.
* Ticket all merchandise and assign an individual fair market price for each item.
* Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
* Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
* Domestics
* Sort and measure all saleable linen items daily as required.
* Ticket all merchandise and assign an individual fair market price for each item.
* Process to the store a minimum of 25 pieces/sets per hour maintaining all merchandise in the required order and manner.
* Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
* Books/Records/Toys
* Sort and clean all saleable merchandise daily as required.
* Ticket all merchandise and assign an individual fair market price for each item in accordance with established policies.
* Place and maintain all merchandise in the required order and manner.
* Rag out merchandise in accordance with the Territorial Rag Out Calendar.
* Furniture/Electrical
* Sort, clean and test all electrical and furniture donations as required.
* Ticket all electrical merchandise using “sold as is” tickets and assign an individual fair market price for each item.
* Complete furniture tickets and record required information assigning a fair market price for each furniture item.
* Place and maintain all merchandise in the required order and manner.
* Mark down furniture items on sales floor in accordance with policy.
* Rag out merchandise in accordance with the Territorial ARC Rag Out Calendar.
* Donations/Maintenance
* Maintain the cleanliness of the sales floor, bathrooms, entry, windows, sidewalks and parking areas daily.
* Accept donations in accordance with standard policies while providing courteous, respectful service to the donor.
* Able to lift 100 pounds.
* Receive and receipt, as per policy, all donated material in a courteous and efficient manner. Maintain cleanliness of all donation facilities.
* Safeguard all donated materials and assigned equipment.
* Ensure a constant flow of donations to the sorting table throughout the day.
* Assist with ragging out the sales floor as assigned.
* Bale ragouts and trash as required.
* Perform lawn and garden work as needed.
Qualifications
* Ability to speak and understand English for effective communication with supervisors, employees, beneficiaries, and customers.
* Excellent customer service skills.
* Ability to understand and follow directions.
* Ability to stand for long periods of time.
* Ability to lift 50 pounds.
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