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Refugee Integration and Housing Coach (SHPS), London
Client:
Crisis
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ec19da8d9ca4
Job Views:
4
Posted:
22.03.2025
Expiry Date:
06.05.2025
Job Description:
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Crisis Skylight Brent, 1-2 Bank Buildings, High St, Harlesden, NW10 4LT, local community settings.
Contract: 24 months fixed term contract with the possibility of extension.
About the role
As one of the Refugee Integration and Housing Coaches as part of the Single Homeless Prevention Service, you will be joining a new service which supports newly recognised refugees into housing. This innovative new approach will focus on engaging with refugees early to advise how to access housing, health, benefits, or employment and help to plan and fulfil their personal goals to become fully integrated into the UK. You will be reaching out to refugees building relationships with people who have a range of support needs to outline what services and support they can access. A main focus will be on housing individuals as quickly as possible and then working with them to sustain their accommodation outcomes and fulfil integration goals. This role requires empathy and commitment, skilled delivery of a range of interventions, and a passion for working with those who face multiple disadvantages in society. We welcome candidates who can bring enthusiasm to learn, transferrable skills and/or have housing experience.
About you
To be successful in these roles, you will have transferrable skills and/or housing experience and can demonstrate skills and values in the following areas:
1. Building relationships and working with empathy, respect, and cultural sensitivity.
2. Demonstrating collaborative approaches and a willingness and ability to work positively in partnership with different stakeholders internally and externally.
3. Supporting people to relieve homelessness (through assessments, housing, advice, and support to sustain tenancies).
4. Demonstrating a pro-active and solution-focused approach to supporting individuals overcome barriers they are facing.
5. Actively contributing to sourcing suitable and affordable accommodation.
6. Ability to work in a fast-paced and results-focused environment.
7. Excellent interpersonal, communication, and administrative skills to manage a client caseload and own workload.
8. Pro-active and adaptable; uphold the dignity of all individuals you work with and demonstrate a willingness to follow best practice and a clear resolve to end homelessness.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
* Interest-free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
* Pension scheme with an employer contribution of 8.5%.
* 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
* Enhanced maternity, paternity, shared parental, and adoption pay.
* Wellbeing Leave to be used flexibly.
* And more! (Full list of benefits available on the website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs; instead, we ask you to complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Interviews will take place on Tuesday 15 and Wednesday 16 April 2025 at Crisis Skylight Brent, 1-2 Bank Buildings, High St, Harlesden, NW10 4LT.
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please [emailprotected] our Talent Acquisition team will contact you to discuss how we can help.
For more information about our work please visit Crisis.
To see our work in action please visit:
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Registered Charity Numbers: E&W1082947, SC040094
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