Technical Service Manager - Experience within Fire & Security. Duties and responsibilities include but not limited to: Support service administrators with maintaining accurate system data Ensure all reactive calls taken by phone, emails ensure attendance within the required SLA Support the administration team with scheduling, planned on site activities and managing field engineering team productivity Update and maintain customer portals to ensure compliance Prepare annual service contract quotations Prepare remedial quotes as per KPI’s Monitor client orders to ensure work is scheduled at per KPI’s Review and monitor all client KPI’s KPI, client review meeting preparation and attendance Review and resolve invoice queries Liaise will other departments within the business Support and maintain site asset registers Collate and monitor out of hours engineer call out rota Provide out of hours engineer support Provide technical support to the field and administration team Produce Service, Maintenance and small works risk and methods statements Develop engineering capabilities through training and mentoring of the field engineering team Carry out field inspections and audits, maintaining records as required to ensure compliance Toolbox talks Monitor and update stores and field vehicles stock Review, monitor and update loan equipment, engineer equipment registers Monitor vehicle register Ensure all invoicing is completed as per the forecast Review and action customer complaints Liaise with external providers i.e ARC’s, subcontractors and suppliers