As a Studio General Manager, you will be responsible for leading and managing the overall performance of a thriving fitness studio in Chiswick. This role requires a strategic leader who can drive revenue growth, oversee the P&L, and foster a strong community culture. You will ensure operational excellence, develop and empower a high-performing team, and deliver an exceptional client experience.
The Role...
● Salary: £45,000 + Performance - Based Incentives
● Working Hours: 40 hours p/w (minimum)
● Leave: 25 Days per annum.
● Complimentary Gym Membership
Reporting to:
Group Operations Manager
Responsibilities:
Studio Growth & Financial Performance:
* Own and manage the studio P&L, ensuring financial targets, revenue growth, and profitability goals are met.
* Develop and implement business strategies to increase memberships, client retention, and ancillary revenue streams.
* Analyse key performance indicators and financial reports to drive data-led decision-making.
* Work with marketing and operations teams to implement targeted strategies for lead generation and conversion.
Operational Excellence:
* Oversee daily studio operations, ensuring a seamless schedule of classes and wellness services.
* Maintain top-tier facility standards, ensuring cleanliness, safety, and equipment maintenance.
* Implement and uphold compliance with health and safety regulations and industry best practices.
* Develop and execute contingency and emergency response plans.
Sales & Community Engagement:
* Lead membership sales efforts, ensuring lead-to-conversion success.
* Engage with the local community and businesses to enhance brand awareness and drive membership growth.
* Develop initiatives to improve client retention and build a thriving studio community.
* Partner with marketing teams to create and deliver engaging local campaigns and events.
Team Leadership & Development:
* Recruit, train, and manage a team of coaches, physiotherapists, massage therapists, and front-of-house staff.
* Provide ongoing coaching and support, ensuring a high-performance culture.
* Conduct regular performance reviews and implement personal development plans.
* Foster a collaborative, inclusive, and client-focused team environment.
Service & Client Experience:
* Ensure a best-in-class customer experience, fostering a welcoming and results-driven atmosphere.
* Implement initiatives to increase client engagement, satisfaction, and retention.
* Ensure all services and classes meet brand and compliance standards.
The Person:
Essential Skills & Experience:
* Proven leadership experience in the fitness, wellness, hospitality, or retail industries.
* Strong financial acumen, with experience managing a P&L and driving revenue growth.
* Demonstrated success in sales leadership, with a track record of meeting and exceeding revenue targets.
* Exceptional team leadership and development capabilities.
* Strong client service and retention expertise.
* Highly organised and results-driven, with the ability to balance multiple responsibilities.
* Excellent communication skills, both written and verbal.
* Comfortable working with business management systems, including scheduling and CRM tools.
Desirable Skills & Knowledge:
* Experience in Dynamic Reformer Pilates, Physiotherapy, Personal Training, or Clinical Exercise.
* Understanding of health and safety regulations within a fitness or wellness environment.
* Experience managing a mix of employees and contractors.
Why Join?
* A competitive salary with performance-based incentives.
* Opportunity to lead within a thriving and ambitious fitness and wellness community.
* Career development opportunities with support from senior leadership.
* A dynamic, people-first work environment where you can make a meaningful impact.
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