This is a great opportunity for an experienced professional to join an established and successful business, based on site in Annesley, Nottinghamshire. Prolog Fulfilment Ltd has over 30 years experience of partnering with brands to develop their business, with two multi-user warehouses, totalling 250,000 sq. ft, along with a Contact Centre based in Sudbury Suffolk overall employing circa 240 staff members.
This position would suit a dynamic and experienced Customer Service Executive to oversee and nurture relationships with their key clients.
What you need to apply for this role:
1. Previous experience in a customer service or client-facing role, preferably in the logistics or supply chain industry
2. Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients and internal stakeholders
3. Strong problem-solving abilities, with a proactive and solution-oriented approach to addressing client issues
4. Detail-oriented with excellent organisational skills, able to manage multiple tasks and priorities effectively
5. Proficiency in MS Office applications and experience with CRM software preferred
6. A customer-centric mindset with a passion for delivering exceptional service and exceeding customer expectations
7. Flexibility to adapt to changing p...