We are looking for an enthusiastic and experienced Client Experience Executive to join our dynamic team. Working closely with the Director of Marketing and Business Development, you will play an important role in driving growth by providing a world-class client experience. You recognise the impact that outstanding client service has on a brand, and you use that knowledge to develop and execute activity that builds strong, personable and commercially impactful relationships.
Job title: Client Experience Executive
Location: London or Manchester
Contract: Full time, Permanent
Days/Hours: Monday to Friday, 9.30am to 5:30pm
Reports to: Director of Marketing and Business Development
Main duties and responsibilities
1. Deliver a world-class client and partner experience, ensuring seamless transition from onboarding onwards.
2. Work on the firm’s processes for onboarding clients and guiding them through their lifecycle.
3. Ensure the firm meets client expectations, proactively collating and acting on feedback to improve services.
4. Facilitate the contact strategy between firm and clients, ensuring consistent communication.
5. Work with the firm to identify and map the existing client base for engagement opportunities.
6. Actively pursue and support appropriate business opportunities within the existing client base.
7. Drive cross-selling and up-selling opportunities to maximise client value.
8. Acquire client reviews, case studies, and testimonials to showcase the firm’s success stories.
Person specification
1. Ability to build and maintain strong, personable relationships across the business and with clients.
2. A commitment to delivering exceptional client service and of ensuring a premium experience.
3. Driven and goal-oriented, with a natural instinct for identifying opportunities.
4. Comfortable dealing directly with clients and stakeholders at all levels of seniority.
5. An eye for detail, with a commitment to high standards in your profession.
6. Confident in presenting ideas and views clearly and persuasively.
7. A resourceful self-starter with a practical approach to problem solving.
About us
Brandsmiths is a law firm with offices in Manchester and London providing specialist legal advice to IP rich businesses, Sports Clubs and Multi-Nationals. We pride ourselves on offering a supportive and collegiate atmosphere.
Our clients include established brands, as well as fast growth businesses. In sport, we have considerable experience advising sporting associations and football clubs including as well as high profile individuals.
What next?
Send your C.V. to recruitment@brandsmiths.co.uk
Any queries? Email recruitment@brandsmiths, or call 020 3709 8957
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