Job summary We are looking for an enthusiastic and dedicated individual to provide a comprehensive administrative and medical secretarial service with the Redditch and Bromsgrove Older Adult Community Mental Health Team, Bromsgrove. The role is for a Band 3 Administrator development post moving into a Band 4 Senior Medical Secretary role once you have completed and passed a Level 3 Medical Secretary qualification. The post is 22.5 hours per week, Monday to Wednesday on a pemanent basis. There are opportunities to develop specialist skills and you will receive regular supervision. The role will be varied providing the successful applicant with an opportunity to gain valuable experience within Older Adult Mental Health Services. As a service we understand the importance of work life balance and strive to find individual ways to ensure that our team members can achieve this, whilst ensuring we continue to deliver the best service to our patients. Please note the Trust will not provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Main duties of the job A typical day will include: Answering / dealing with telephone enquires in a tactful and professional manner, recording any messages efficiently. Carrying out any digital dictation / copy typing duties for the medics using Big Hand Dictation. Making appointments as required and ensuring diaries are up to date. Keeping Carenotes (the patient electronic information system) up to date. Identifying urgent test results. You should have both organisational and interpersonal skills with the ability to work well under pressure. As you will be dealing with patients, relatives and other healthcare professionals on the phone / email, you must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. You must be a good team player and enjoy working within a multidisciplinary team. The team is busy, but supportive with a focus on staff well-being and development. About us At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500 of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer; 27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunities If you would like to know more, please visit our website. Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust. Date posted 27 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro rata Contract Permanent Working pattern Part-time Reference number C9798-1233 Job locations Princess Of Wales Community Hospital Stourbridge Road Bromsgrove Worcestershire B61 0BB Job description Job responsibilities As this role is a developmental role with our team, you will commence working as a Band 3 Administrator and undertake Medical Terminology Level 3 training. Once this has been completed and you have passed, you will be moved into a Band 4 Senior Medical Secretary role. The role will be providing an efficient and smooth running secretarial service to the Consultant Psychiatrists and junior members of their team. You will make arrangements for appointments as required. Maintain a diary and appointment system for clinics. Handle telephone enquiries. Undertake audio / copy typing duties including reports, clinic letters, discharge summaries and other confidential documentation. Identify urgent results and bring to the Consultants attention. Undertake other general office duties, which may include e-mailing, photocopying, scanning and filing. Attend service and clinical meetings, as required. Deal with incoming and outgoing post For full detail of the duties and criteria for this role please refer to the job description and person specification attached. Job description Job responsibilities As this role is a developmental role with our team, you will commence working as a Band 3 Administrator and undertake Medical Terminology Level 3 training. Once this has been completed and you have passed, you will be moved into a Band 4 Senior Medical Secretary role. The role will be providing an efficient and smooth running secretarial service to the Consultant Psychiatrists and junior members of their team. You will make arrangements for appointments as required. Maintain a diary and appointment system for clinics. Handle telephone enquiries. Undertake audio / copy typing duties including reports, clinic letters, discharge summaries and other confidential documentation. Identify urgent results and bring to the Consultants attention. Undertake other general office duties, which may include e-mailing, photocopying, scanning and filing. Attend service and clinical meetings, as required. Deal with incoming and outgoing post For full detail of the duties and criteria for this role please refer to the job description and person specification attached. Person Specification Knowledge Essential Knowledge of the full range of administrative / secretarial procedures. Detailed knowledge of Microsoft Office Word/Excel/Outlook Understanding of the Data Protection Act and NHS Code of Confidentiality. Qualifications Essential Educated to vocational level 3 in Business Administration. or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Desirable Shorthand Experience Essential Recent, relevant Administrative/Secretarial experience. Desirable Previous relevant NHS environment. Minute taking experience Additional Criteria Essential Willingness to commit to continuing professional development. Professional manner as a representative of the Trust. Tact and discretion for dealing with confidential information. Ability to meet the travel requirements of the role. You understand that we will not provide sponsorship to work for this role. Skills & Abilities Essential Ability to communicate clearly and effectively in English in both verbal and written formats. Intermediate IT skills - these will be tested at interview Numerate. Accuracy and attention to detail. Good organisational skills. Able to demonstrate the ability to use initiative effectively. Person Specification Knowledge Essential Knowledge of the full range of administrative / secretarial procedures. Detailed knowledge of Microsoft Office Word/Excel/Outlook Understanding of the Data Protection Act and NHS Code of Confidentiality. Qualifications Essential Educated to vocational level 3 in Business Administration. or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Desirable Shorthand Experience Essential Recent, relevant Administrative/Secretarial experience. Desirable Previous relevant NHS environment. Minute taking experience Additional Criteria Essential Willingness to commit to continuing professional development. Professional manner as a representative of the Trust. Tact and discretion for dealing with confidential information. Ability to meet the travel requirements of the role. You understand that we will not provide sponsorship to work for this role. Skills & Abilities Essential Ability to communicate clearly and effectively in English in both verbal and written formats. Intermediate IT skills - these will be tested at interview Numerate. Accuracy and attention to detail. Good organisational skills. Able to demonstrate the ability to use initiative effectively. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust Address Princess Of Wales Community Hospital Stourbridge Road Bromsgrove Worcestershire B61 0BB Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)