Salary: £70,000 OTE plus benefits
Type of work: Permanent
Location: Doncaster
About the role
We’re looking for an experienced and ambitious Service Manager to join the team at our Motorstore in Doncaster.
We offer:
1. 33 days’ annual leave
2. Flexible leave
3. Generous employee discounts
4. Private healthcare
5. Workplace pension
6. …and much more
Hours
Full time: Monday – Friday 8am – 5.30pm and alternate Saturdays
Day-to-day duties
1. Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved
2. Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time
3. Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer
4. Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies
5. Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives
Essential skills
1. Previous experience in a similar role
2. Strong communication and influencing skills
3. A passion for delivering great customer service
4. High levels of literacy and numeracy
5. Leadership skills and the ability to motivate your team to achieve success
6. Good organisation and IT skills
7. High levels of accuracy and attention to detail
8. The ability to stay calm under pressure
9. An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times
10. A full clean driving licence held for a minimum of one year
Nice to have (but not essential)
1. An understanding of modern motor vehicle technology
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check. #J-18808-Ljbffr