Desktop Engineer – Join Our Dynamic Service Desk Team!
Are you ready to take your technical skills to the next level? We’re looking for a Desktop Engineer to provide exceptional technical support to our customers across a wide range of industries. If you’re passionate about IT, customer service, and have a knack for problem-solving, we want to hear from you!
What You'll Do:
* Deliver high-quality technical support to end-users via phone, email, and on-site.
* Troubleshoot and resolve desktop issues swiftly and efficiently.
* Install and configure new software, hardware, and peripherals to meet customer needs.
* Maintain software licenses, hardware inventory, and service documentation.
* Ensure desktops meet security standards with proper configuration, firewalls, and antivirus software.
* Collaborate with our internal RTS teams to implement innovative tech solutions.
* Train and mentor users, helping them master desktop software and tools.
Required Skills:
* Experience with Windows and Mac OS.
* Hands-on knowledge of Datto, Intune, and Office 365.
* Strong understanding of Microsoft tools and network protocols.
* A solid grasp of security systems and desktop support tools.
* Excellent communication and customer service skills.
* Ability to work under pressure and manage tasks efficiently.
* Must have a full UK driving license and access to your own vehicle.
Desirable Skills:
* Familiarity with ISO27001 standards.
* Knowledge of ITIL standards.
* Experience with Linux, Windows Server, Hyper-V, and networking devices (Juniper, Cisco).
* Organized, reliable, self-sufficient, and a great team player.
If you’re looking for an exciting opportunity to grow within a supportive team and work with cutting-edge technology, apply now!
Join us and be part of a team that’s shaping the future of IT!