Case Management
The Case Management department is the delivery function of the LAA and our staff ensure that each year 600,000 new clients are able to access the justice they require, and that their providers are fairly remunerated for the delivery of the legal aid.
Facilities Management Team
The Facilities Management (FM) team comprises of 3 staff members – the Facilities Manager and two support staff. The team is warehouse based, and work alongside the Records Management team.
Job Summary
Provide technical support to staff and be the liaison point with our IT systems provider. Work closely with the Facilities Manager to ensure the provision of a safe, secure and clean working environment for the 400+ MOJ staff members who use the office. The role is office-based role due to the nature of the work with limited scope to work from home.
Key Responsibilities:
• Maintaining a register of equipment/assets assigned to users
• Administering changes to user accounts
• Maintain printers and replenish stock
• Maintaining tech hub lite service* in ST and resolution of basic IT issues
• Provide cover for the Facilities Manager
• Provide direction where needed to contractors on site including escorting visitors and contractors where necessary
• Carry out staff and contractor inductions
• Maintain STFacilities mailbox, responding to any incoming queries and referring on to Facilities Manager or Site Lead where necessary
• Raising jobs through GPA helpdesk, chasing and escalating where necessary and maintaining in-house records
• Weekly walkarounds of site and identifying any H&S risks, and escalating where appropriate
• Maintain business continuity system
• Cover Incident Control officer duties including managing evacuations and follow-up activity
• Create a compliant and positive health and safety culture
• Assist with the reporting and investigation of all accidents and incidents occurring within South Tyneside office
• Liaise with the National Health and Safety team and Information Assurance team where necessary
You will be subject to National Security Vetting security clearance check (this will be conducted by the business for the successful candidate, if not already held)
*This service is provided to all MOJ staff, whereby if they are experiencing severe IT issues they will attend the site and swap their existing laptop with a new one
Essential Knowledge, Experience and skills
· Effective communication skills both written and verbal.
· Ability to work on own initiative and in a team
· Adaptable with the ability to manage and work on a variety of tasks at the same time
· Effective interpersonal skills with the ability to communicate clearly.
· Established knowledge of Microsoft office.
· You will be subject to National Security Vetting security clearance check (this will be conducted by the business for the successful candidate, if not already held)
Desirable Knowledge, Experience and skills
Experience of providing IT support in a busy processing site
Experience of collaborating with internal and external stakeholders to problem-solve
IOSH (Institute of Occupational Safety And Health) qualified Facilities Management experience
Person Specification
· The role holder is someone who enjoys working in a fast-changing environment
Assessment approach£
Application Process –
To apply complete an application based of the following behaviours, each behaviour should be no more than 250 words:
· Making Effective Decisions
· Managing A Quality Service
· Delivering At Pace
When submitting an example of a behaviour remember to include the situation, what you did and why, and what was the outcome/result.
Please note that if we have a large number of applications will we do an initial sift on the Making Effective Decisions behaviour.
A 45 minute webinar is scheduled on 29 January starting at 10am to allow applicants to discuss the role further. If you are interested in attending, please register your interest within this link