As a Customer Service Advisor at Barclays, you will be the primary point of contact for our customers. You will provide assistance and guidance to each customer, giving a personal touch to ensure they feel valued and respected.
No prior banking experience is required; a can-do approach is essential.
Purpose of the Role
To provide resolutions for customer queries/issues and personalize each interaction through multiple communication channels.
* Collaborate across digital channels to personalize customer interactions.
* Enhance the bank's digital capabilities when current technology is not ready to support.
* Deliver exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently.
* Support internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.
* Collaborate with teams within business operations, as needed, including risk management, compliance, and collections.
* Comply with regulatory requirements and internal policies related to customer care.
* Provide resolutions for customer queries/issues and personalize each interaction through multiple communication channels.
Key Responsibilities
* Execute work requirements as identified in processes and procedures, collaborating with closely related teams.
* Check work of colleagues within the team to meet internal and stakeholder requirements.
* Provide specialist advice and support pertaining to own work area.
* Take ownership of managing risk and strengthening controls related to owned work or contributions.
* Maintain and continually build an understanding of how teams contribute to broader objectives.
* Develop awareness of underlying principles and concepts on which work is based.
* Make judgments based on practice and previous experience.
* Evaluate options under circumstances not covered by procedures.
* Communicate sensitive information to customers.
* Build relationships with stakeholders/customers to identify and address their needs.
Barclays Values and Mindset
All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.