We are currently recruiting for a IT Service Desk Analyst to work for Lincolnshire Police at their headquarters in Nettleham.
This is a 6 month temporary role office based, you would be working Monday to Friday, 37 hours a week, working a 3-week shift pattern within core hours of 7:00-19:00
PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED.
JOB PURPOSE AND SCOPE:
The IT Service Support Analyst will provide technical support for multiple applications used by the business. The role will be responsible for diagnosing issues to determine underlying problems, providing fixes on a first line fix basis or provide workarounds and escalating problems to third party providers if necessary.
The IT Service Support Analyst will deal with phone calls and emails from officers and staff with IT Queries. Using a wide range of IT software, the Analyst will try to implement a first line fix for these queries.
IT Service Support Analyst will provide technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. Support and advice will include the provision of first and some second line support facilities for all users in terms of incidents, service requests, changes, developments, location maintenance and system administration.
They wi...