Job Title: Lead Generation Retail Sales Specialist (12-Month Fixed Term Contract)
Closing Date: 29 November 2024
About us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. We support you for being you. Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop. Inclusion is the driving force behind our ethos.
How you'll play your part
In this role, you will contact current and prospective customers on behalf of MBC/MBV through a variety of sales channels with the goal of influencing the customer to commit to a lead, whilst staying within the FCA regulatory guidelines when recommending products and services.
Main Accountabilities
* Maintain an in-depth understanding of FCA regulatory requirements to ensure a consultative approach when discussing financial information with customers.
* Influence 30% of all customers contacted into leads through the Outbound Telephony sales channel.
* Influence 15% of all customers spoken to on the LiveChat sales channel into leads.
* Maintain knowledge of GDPR and ensure all data and leads processed are accurate and comply with GDPR.
* Ensure that all contact with customers meets the high standard expected by MBFS and passes all regulatory and quality checks.
* Support and liaise with the retailer and dealer networks by sharing lead and sales opportunities.
About you
* Strong sense of integrity to ensure all FCA regulations are followed.
* Previous experience in a regulated sales environment is preferable.
* Ability to self-motivate to drive towards sales conversion targets.
* Strong rapport-building skills to establish relationships with prospective customers.
* Excellent attention to detail to adhere to GDPR regulations.
* An understanding of the automotive industry and its products is preferable.
What's in it for you?
We offer a competitive salary and discretionary bonus structure, access to colleague car schemes, a pension scheme, and a flexible benefits pot. We provide access to colleague wellbeing resources, including an Employee Assistance Programme and Mental Health First Aiders. We encourage your development with the training and knowledge you need to reach your potential.
What's next?
When you apply, you'll complete a short online application including your current CV and some application questions. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. We are only able to progress applications from candidates who have the right to work in the United Kingdom.
Managing your data
We care about your personal data. By submitting an application, you agree to process your personal data in support of our recruitment and selection process. Your application data is held within our secure application tracking system called Taleo.
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