Gecko Travel Recruitment are thrilled to be working with this award-winning cruise company based in London who are looking for a Customer Services Executive to join their team on a permanent basis. As Customer Services Executive, you will be responsible for handling all pre- and post-cruise enquiries and correspondence from guests via telephone, email, or letter. You will have previous experience working within a Customer Services environment and a proven track record in exceeding guest expectations. This role would suit someone working in a Customer Services/Guest Relations role for a travel company or a hotel. The role: Ensuring a high standard of guest service and communication is consistently delivered Handling enquiries via telephone, letters and email Demonstrating a sense of urgency and prioritising correspondence as required Ensuring all information provided is completely accurate and fully addresses the guest's questions during every interaction Maintaining the highest level of written communications for pre and post travel correspondence Investigating and resolving all complaints promptly and fairly, following company processes and industry guidelines, to achieve the best possible outcome for both the guest and the business You will have: Minimum Six months' experience of working in a customer/guest services environment Travel/hospitality industry experience Experience dealing with and resolving customer complaints Exceptional guest services and administration skills Excellent communications skills, written and interpersonal Additional Information: Salary £23-25,000 depending on experience plus commission and incentives Hybrid working model after initial training period of approximately 2 months Flexibility to work shift patterns between the hours of 08:00am and 8.00pm 5 days out of 7 on a rotational basis including weekends Weekends can be worked from home Generous annual leave entitlement Private health insurance If you would like the opportunity to work for an award-winning cruise operator then this could be the role for you. Please send your CV to hellogeckotravelrecruitment.co.uk quoting GTR1682, alternatively head to our website for more details and to apply: www.geckotravelrecruitment.co.uk Please note that if you do not hear from Gecko Travel Recruitment within 7 days of your application, you have not been successful on this occasion.