I am seeking a diligent and detail-oriented Customer Service Administrator to facilitate customer service operations and provide excellent service for customers. Client Details Our client is a medium-sized organization in the industrial / manufacturing industry, based in Leeds. Renowned for their commitment to delivering high-quality products and services, they are a reputable player in their field. Description Responding to customer enquiries promptly and professionally Processing customer orders and managing customer accounts Maintaining customer records by updating account information Contributing to team efforts by accomplishing related results as needed Working closely with other departments to ensure customer satisfaction Identifying and assessing customers' needs to achieve satisfaction Managing complaints, provide appropriate solutions and alternatives Profile A successful Customer Service Administrator should have: Proven customer support experience or experience as a client service representative Familiarity with CRM systems and practices Strong Customer Service skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively Job Offer An attractive salary range of GBP 23,900 - GBP 24,000 per annum Generous holiday allowance, with 25 days holiday plus bank holidays Birthday Off Free parking Company BBQs and lunches A positive and supportive company culture