Role Purpose To respond proactively to customer requirements from initial enquiry to completion of sale, in a Cost-effective and profitable way, to ensure the customer is satisfied by the service received From the organisation and we have delivered what we promised in all aspects. Key Responsibilities ? Receive, input, update and process customer orders into our system, recording any Customer requirements. ? Progress orders establishing availability, ensuring our delivery promise is achieved And internal / external customers are updated. ? Respond to telephone enquiries in an efficient, friendly and professional manner, Ensuring that the customer receives the information required in order to achieve a Sale. ? Recognise and pass on relevant intelligence and or information to the appropriate Internal source. ? Use good practice to resolve customer issues in a proactive, timely manner, ensuring Customer needs are satisfied. ? Manage technical enquiries directly or indirectly based on the complexity and Personal knowledge, to satisfy the customer’s requirements. ? Update personal knowledge of the company’s products and services to deliver a high Level of service. ? Customer services experience within manufacturing businesses (technical /Engineering products preferred). ? Experience of using ERP/MRP and data base systems, including order entry and stock Management systems. ? Using Microsoft Word and Excel (including Pivot tables). ? Answering telephone customer service enquiries. A. Order Entry accuracy B. Orders Processed C. Number of Telephone Calls received