Position: Client Services Account Manager
Location: West Yorkshire
Salary: £37k - £40k
The Company: Print & Direct Mail company
Role:
* You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects.
* Key to this is an ability to understand project management, print, creative and mailing processes and
* identify and nourish new opportunities.
* The role is conduit to all their other integrated processes and teams.
* Build and maintain strong relationships with clients to understand their needs and expectations
* Act as the primary contact for clients, addressing inquiries and resolving issues promptly
* Identify new sales and project opportunities with existing clients
* Interact with clients using social media platforms
* Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget
* Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met
* Budget management and innovative knowledge
* Identify opportunities for account growth and work with clients to upsell additional services
* Prepare and present proposals, pricing, and contracts to clients
* Research and competitor analysis to ensure product and service are pitched correctly
* Working within their ISO standards and internal framework for all quality and ser...