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Client:
Co-op
Location:
Bedfordshire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
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Job Views:
4
Posted:
24.04.2025
Expiry Date:
08.06.2025
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Job Description:
Closing date: 29-04-2025
Customer Team Leader
Location: Church Street, Gamlingay, SG19 3JH
Pay: £13.65 per hour
Contract: 15 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
* Provide friendly and thoughtful service, managing the store and handling challenging situations
* Develop your team's capabilities through coaching and training, fostering an inclusive culture
* Ensure the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy
* Support your store manager by deputising and delivering HR processes
* Lead the introduction of new products and services, encouraging feedback
* Build relationships and support the local community
This job would suit people who have
* A genuine care for customers and members
* Ability to lead and support your team while working on the shop floor
* Great people skills and relationship-building abilities
* Strong organisational and problem-solving skills
* A desire to learn and develop leadership skills
* Flexibility to work various shifts
Why Co-op?
* Full, paid training and support for career development
* 30% discount on all Co-op products plus 10% on other brands
* A pension scheme with up to 10% employer contributions
* Wagestream app for accessing part of your pay early
* 36 days holiday including bank holidays (pro-rata for part-time)
* Virtual healthcare services for you and your family
* 24/7 employee assistance service
* Rota sharing three weeks in advance
* Cycle-to-work scheme
Building an inclusive workplace
We value diversity and aim to create inclusive environments. We make reasonable adjustments for disabled candidates and are part of the Disability Confident scheme. When applying, you can opt to be considered under this scheme.
As part of the application process, you’ll complete two online assessments (~20 minutes). We may remove the vacancy before the deadline if necessary.
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