Job Description
This position is full time, permanent and can be based anywhere in the UK.
POSITION SUMMARY
This role is required to support and improve the Yardi Voyager technology operating model within EMEA (CBRE European countries). Increasing efficiency, improving quality, enhancing the end user experience.
The primary responsibility will be to support daily European business operations and, where applicable, the roll out and increased utilisation of EMEA’s strategic client accounting solution, Yardi Voyager, along with working on the automation of other functions with Property Management & Accounting.
DUTIES AND RESPONSIBILITIES
REPORTING
1. Responsible for delivering reporting requests assigned in line with Business transformation, Product team processes and OLAs (operating level agreements).
2. Specification and requirement gathering for Pan-European, Client and internal reporting for CBRE European countries.
3. Demonstrate Yardi business processes knowledge by understanding reporting technical specifications provided by internal/external stakeholders.
4. Ensuring appropriate approvals are present and collaborate with Yardi Reporting Lead in the creation of Statement of works and change requests (SOWs & CRs) where applicable.
5. Testing and validity check for all Pan-European, Client and internal reporting requests.
6. Stakeholder management and collaboration e.g. D&T, Business teams, 3rd party service and software providers.
7. Demonstrate extensive knowledge of Yardi Voyager both business processes, and technical reporting.
8. Accountable for ensuring agreed delivery dates are met, or escalated and documented.
9. Responsible for prioritising workload in line with business priority (Client, Pan-European, Internal).
10. Responsible for ensuring status and updates are kept current in applicable platform advised by Yardi Reporting lead.
TICKETS/SUPPORT
1. Provides 3rd line support to European business users for the PMA Yardi Voyager platforms using in-house Service Desk ticket system in line with OLAs (operating level agreements).
2. Prioritizes and analyses Yardi Voyager issues/incidents raised by 1st line support teams.
3. Demonstrate ability to assign tickets back to 1st line support team inline with documented process (Service catalogue) within a timely manner.
4. Responsible for working with wider team on Yardi implementations, upgrades, new functionality, and integrity testing upon request of Yardi reporting lead/Lead business analyst.
5. Demonstrate the ability to participate in the change process, acting as the role of a change manager.
6. Ensures audit/compliance controls are adhered to.
7. Assists in the deployment and increased use of the Yardi Voyager Platform within Europe (EMEA), working with the Project Leads/Teams and Business Analysts.
8. Follow Product team internal processes i.e. Product intake request form process.
9. Scope and documentation of business requirements for CPR’s, optional packages etc.
10. Gap analysis between local business solutions and Yardi Voyager PMA platforms.
11. Task prioritisation, daily, weekly, monthly.
12. Demonstrate problem solving and resolutions to identified problems and share with support teams. Ie updating internal CBRE Service catalogue.
REQUIREMENTS
1. Relevant work experience, preferably in a similar position at a global organization.
2. Relevant Yardi technology experience.
3. Relevant experience using Yardi in a finance role.
4. Fluent in English, both written and verbal, and proficiency in another language like German and/or French.
5. Ability to inspire and motivate.
6. Good planning, presentation, time and project management skills.
7. Professional, ethical and persuasive.
8. Innovative and a visionary.
9. Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products).
10. Experience with real estate accounting software, specifically Yardi Voyager.
11. Travel within EMEA and globally, especially in those countries utilising Yardi Voyager.
12. In-depth knowledge of real estate terminology, principles and compliance.
13. Ability to analyse complex business/financial data and develop innovative solutions.
Working at CBRE
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.
Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.
At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE, visit Life at CBRE.
About CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, marital or civil partner status, or maternity, gender reassignment, colour, or belief, disability or any other characteristic. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations.
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