Parts Advisor - Long Crendon Pertemps Aylesbury is currently recruiting for a Parts Advisor for our Manufacturing client based in Long Crendon. Location: Long Crendon Salary: £28,000 - £30,000 Hours: 8:30 am - 5:00 pm The purpose of this job is to provide customer support, customer care, and expertise in the area of parts sales and warehouse management. Duties:
* Be the first point of contact for all parts enquiries providing a knowledgeable and efficient service, primarily through email by telephone
* Ensure all customer expectations and requirements are identified and successfully managed
* Contribute to achieving a level of profitability that meets departmental and company expectations
* Processing and tracking of spare parts sales and orders using the appropriate processes, tools, and technical documentation
* Using electronic parts manuals
* Handling warranty orders
* Processing and handling complaints
* Checking accounts, and credit limit.
* Build up and develop excellent customer relationships
* Assisting warehouse with parts returns and processing orders as and when required
* Handle return of incorrect and unnecessary parts from customers to the appropriate vendors within their guidelines to receive appropriate credits in a timely manner.
* Arrange daily shipments of customer orders with Carriers as required
* Ability to prepare customs documentation and communicate effectively with couriers and freight forwarders.
* Assisting warehouse with packing and shipping when required
Requirements:
* At least 3 years of experience in Industrial sales, shipping, or wholesale.
* Knowledge of basic import/export procedures
* PC literate in SAP, CRM, and Office applications
* Your own transport due to the location
If you would be interested, in this role, then please apply, or call Corinne at Pertemps.