Job responsibilities Support the development, implementation and monitoring of the IT strategy to ensure that the IT infrastructure meets the current and future requirements of the Hospice Put in place a system for logging of IT issues from ELH staff / volunteers (up to completion) working with managed service provider Prioritise, diagnose and resolve software and hardware incidents escalating where necessary to managed IT service provider (msp) Manage the day to day operational IT services of the Hospice with support from the managed service provider where necessary to ensure the networks and systems meet the needs of the end users. Supporting new starters equipment, use of the systems and basic IT setup Identify training needs issues in the system via monthly reports Please see attached job description for more detailed information relating to the role.