The Recruitment Co. is urgently recruiting for Customer Service Call Centre Agents to join our clients team based in the Llansamlet area. Salary: £23,796p.a Hours of work: Monday to Friday: 40 hours per week Contract: PermanentRole & responsibilities: Resolve customer queries within an existing customer base This will predominately be an Outbound role, however there will be some elements of Inbound necessary. There is a requirement to demonstrate a Sales Within Service approach, focusing on the customer's needs and requirements. You will work in a busy and challenging Call Centre and you'll need to maintain a high level of customer service to all customers, ensuring you adhere to a soft approach to introduce new products and services that are available Experience within a Customer Service environment, has the ability to adhere to company script guidelines and KPI targets and is confident within sales. Skills/Experience/Behaviours Required: Customer service experience is essential. Some sales experience preferred Call centre experience preferred (however, full training is provided) Confident communicating with customers and colleagues in a professional manner Able to handle objections and create a positive outcome Ambitious / Enthusiastic / Motivated to achieve and exceed Targets Excellent time-keeping Positive can-do attitude If you feel you have the right experience for the above role, please submit your CV for immediate response. CPSwansea