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Guest Services Assistant (Nights), Warwick
Location: Warwick, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
046ba90bfac3
Job Views:
140
Posted:
16.03.2025
Expiry Date:
30.04.2025
Job Description:
This role? It’s ALL about the guest and delivering an outstanding service for them during the night.
Outstanding being safe, hospitable and positively memorable experience. You’ll be playing a key role in supporting your hotel achieving its performance metrics and objectives – and you’ll care about doing so, along with an incredible team in Guest Services.
What you’ll be doing as a Guest Service Assistant
* Ensuring that all guests experience an outstanding level of service during out-of-hours
* Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
* Engage, build and develop relationships with late check-in guests, assessing their needs and flexing style and approach appropriately
* Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
* Demonstrating a sales mentality to selling bedroom, M&E and F&B including making recommendations for guests to upgrade, dine in the restaurant and upgrade to breakfast
* Responding to any guest complaints (hopefully these will be far and few between because of how incredible the service is you are delivering!) and finding ways to turnaround any negative feedback
* Processing telephone or walk-in reservations accurately
What’ll make you a great fit
* You’ll need to be a night owl given the hours you’ll be working
* It doesn’t matter where you’ve gained your experience, as long as you are driven and have incredible customer service abilities and confidence to anticipate and deliver on guests needs
* You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
* You’ll love people – and as a result, have great interpersonal and communication skills
* Details? You love them! You’ll be incredibly attentive with guests as a result
* Flexible and able to remain focused on results under pressure and to challenging deadlines
* Self-motivated and confident
* Hard-working but FUN!
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