Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.
Departments: Visitor Services
Home Palace: Kensington Palace
Status: Temporary/Seasonal
Salary: Pay range 11.6 = £15.07 per hour (equates to £29,378 per annum pro rata for full time roles at 37.5 hrs per week)
Days/Hours of work: Full-time and part-time roles available (18-37.5 hrs/wk), all including weekend working.
About the role
Your main role as a Guide will be to proactively tell the palace and exhibition’s stories in an engaging and entertaining style, whilst ensuring accuracy in the content of the information given. Your role also includes delivering history talks as part of the Kensington Palace offer.
Working as part of a team, you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors, whilst also ensuring the day-to-day safety and security of our palaces, their collection, and our guests.
As a Palace Host Guide, you will also undertake cross-role working as and when required to support the operational running of the palace and the visitor experience.
About you
The ideal candidate will have experience in customer service and working as part of a team. You will have a positive and flexible approach, being able to adapt your style and respond to visitor needs. An interest and knowledge in history is advantageous but not necessary.
Please see the attached job profile and person specification for more details. We are a charity for everyone, an ‘Investor in People’, and we want you to fulfil your potential and enjoy your work.
Closing Date
10th January 2025
Interview/Assessment Days Available
22nd Jan, 29th Jan, 3rd Feb, 4th Feb
Additional Information
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
You may have experience in the following: Museum Guide, Visitor Experience Assistant, Heritage Guide, Cultural Site Interpreter, Tour Guide, Historical Re-enactor, Exhibition Host, Visitor Services Assistant, Museum Educator, History Presenter, Tourism Guide, Storytelling Host, Public Engagement Officer, Customer Service Representative, Palace Host, Seasonal Heritage Guide, etc.
REF-218 670
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